Return & Exchanges

• We accept unworn, unwashed, or defective merchandise for free returns or exchanges.

• Regular-price products can be returned within 30 calendar days from their original shipping date.

Exchanges

• We are happy to exchange items if they are defective, damaged, or the wrong size.
• Shipping time for your exchanged product will vary according to where you live and the shipping method you use to return the item.

Refunds

• Once your return is approved and we receives your return package, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 business days.
• Please note in some countries or districts, due to the bank or credit card rules, there might be a 6% processing fee will be deducted from the original payment if the return request gets approved.
• Your banking institution may require additional days to process your refund. If you haven’t received a refund yet, please contact your credit card company and bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: support@Neareal.shop.

Damaged items

• We do our best to ship your items to you safely, but if your order is damaged when you receive it, please email us a photo of the damaged items, and we’ll get back to you ASAP.

To return or exchange an item

• Please email us at support@Neareal.shop with your order detail, and we will assist you with your inquiry.